// DOSSIER //
[ FAQ ]
[ CLASSIFIED INTELLIGENCE & PROTOCOLS ]
Review the following operational directives before initiating an acquisition.
[ INQUIRY 01 : DEPLOYMENT & LOGISTICS ]
Subject: Shipping Timeframes
Directive: Orders are processed and dispatched within 48–72 hours. Tracking coordinates are transmitted immediately upon deployment. Silence during processing is standard protocol.
[ INQUIRY 02 : THE RETURN PROTOCOL ]
Subject: Refunds & Exchanges
Directive: All acquisitions are final. Returns are not authorized for change of intent or incorrect sizing. Replacements are approved only in cases of verified manufacturing defects reported within 48 hours of delivery.
[ INQUIRY 03 : ARCHIVE RESTORES ]
Subject: Restocks & Sold-Out Artifacts
Directive: Folios are designed to close. Once an artifact is depleted, it enters the Archive. Restocks are uncommon and never guaranteed.
[ INQUIRY 04 : GARMENT ARCHITECTURE ]
Subject: Fit & Sizing
Directive: All Urban Chapter garments are engineered with an oversized, drop-shoulder architecture. Procure your standard size for the intended silhouette or size down for a more constrained profile.
[ INQUIRY 05 : GLOBAL TRANSMISSION ]
Subject: International Shipping
Directive: Operations are currently optimized for India. International deployment remains restricted and will be activated in a future phase.
Questions resolved.
Proceed accordingly.